Shipping

Processing Time

All in-stock orders will be processed within 2 business days after payment confirmation. Please allow additional processing time during peak seasons or promotional periods.

For pre-orders, please note that processing times will be specified on the product page, as these items are not available for immediate shipping and will be shipped once they become available.

Shipping Methods

We offer several shipping methods via UPS and USPS to cater to your needs, including standard shipping and express shipping. The available shipping options will be displayed during the checkout process.

Shipping Costs

Shipping costs will vary based on the selected shipping method, destination, and order weight. The shipping fees will be calculated and displayed at the checkout before finalizing your order.

We offer free ground shipping on all orders that include two or more items. Please use the discount code “FREESHIP” at checkout.

Delivery Time

Delivery times depend on the shipping method and destination. Estimated delivery times are provided during the checkout process and may vary due to factors beyond our control.

Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use the provided tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.

Address Accuracy

It is the customer's responsibility to provide accurate and complete shipping information. We are not liable for delays or undelivered packages caused by incorrect addresses provided by the customer.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support at hello@eukari.com within 7 business days of the expected delivery date. We will work with you to resolve the issue and initiate any necessary claims with the shipping carrier.

Order Modifications

Once an order is confirmed, modifications such as changing the shipping address or shipping method may not be possible. Please review your order carefully before finalizing it.